DirectAlert Text Alert Notifications  

DirectAlert enables your third-party system to send text or pager alerts to your customers when action is needed. 

With the IStation and an internet connection restaurant's with Kitchen Display Systems (KDS) or healthcare providers with Electronic Health Records (EHR/EMR) systems that can send 1-10 digit numbers can easily send text (SMS) messages or pager alerts to guests or patients.

DirectAlert is ideal for restaurants using NCR Aloha that offer kiosk or counter service and need to alert guests when orders are ready for pick-up. 

1. The guest's pager number or cell phone number is entered when the order is placed in the POS. 
   
   
2. When the order is ready the kitchen simply hits “bump” on the KDS touch screen and an alert is automatically sent to the guest via pager or text:
   1. “Your order is ready, please pickup at the counter", or;
   2. “Your carryout order is ready, please pickup in marked parking spot #2” 

Healthcare:

DirectAlert also assists hospitals and healthcare providers with EMR/EHR systems. Paired with the IStation transmitter healthcare providers can manage their patient wait list and send texts and pager alerts to patients when it is time for their appointment.  

How it works:

• A third party system is connected to the internet and an IStation transmitter;
  
  
• When a specific event occurs the third party system sends 1-10 digits to the IStation transmitter;
  
  
• The IStation transmitter receives the digits and sends a text or a pager alert: 
  • 1 – 4 or 7 digits received: pager alert
  • 10 digits received: text alert (up to 17 digits for international texts).